And the override? Overrides only work when the FortiGuard rating is successful . If the rating fails, the override is never even checked. The firewall sees an unrated URL and says, “I don’t know this site, and I can’t check, so… block.”
Marcus sighed. He’d personally whitelisted that exact URL two weeks ago. fortigate web rating override not working
He ran diagnose debug flow on the firewall. The logs showed the traffic hitting the correct policy. It matched the URL. It applied the webfilter profile. Then, the magic: And the override
And he set the fallback action to for the HR VLAN. “I don’t know this site