At 9:00 AM Friday, she presented the report to the board. The CEO, a woman who never smiled, actually did when she saw the trend lines.

“Watch,” Marcus said. He clicked the button—a small icon that looked like a spreadsheet sheet. microsoft forms download

Lena had been a project manager for twelve years, but she had never seen a week like this one. The annual client feedback report was due Friday, and her inbox was a graveyard of unread spreadsheets. Her team had conducted 200 post-service interviews, and the data—all of it—was scattered across handwritten notes, text messages, and voice memos. At 9:00 AM Friday, she presented the report to the board