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For the next seven minutes—an eternity in call-center metrics—the old man told her about a boy who built a telescope from cardboard tubes, who hated mashed potatoes, who enlisted because he thought it would make him brave. Marta listened. Her supervisor walked by twice. She ignored him.

Marta softened. She glanced at her supervisor, who was pacing the aisle with a clipboard, mouthing "wrap it up." prepaid cards enquiry